We get it, reading this boring crud is as much fun as getting stabbed in the leg with a fork or listening to your weird uncle banging on about his frog collection. But if you wanna blast 2 hours of your life you’re never going to get back, knock yourself out!
We are a company registered in Australia under registration number 76 654 531 585 in the name of Sweet Moolah Pty Ltd.
When we refer to “Banteroo.com.au” in these Terms, we mean us, the Site, the App and/or the Services, according to the context.
By registering with Banteroo.com.au, you accept that you are entering into a contract with us under these Terms. People who register with Banteroo.com.au establish an “Account” and become “Users”. Visitors to Banteroo.com.au who do not register with Banteroo.com.au, but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access Banteroo.com.au.
You must be at least 18 years of age to use the Website or App. If you do not agree to these Terms, you must not use this Website or the App.
You should be aware that these Terms may change from time to time in accordance with section Terms of Use.
You will be able to access most areas of Banteroo.com.au without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register an account and agree to the statement: “I agree to the Terms & Conditions and Privacy Notice”, and confirm “I am 18 years or older”.
Registered office: 50 Yeo Street Neutral Bay 2089
Email address: hello@banteroo.com.au
We use our reasonable endeavours to make sure that every product on Banteroo.com.au is shown accurately and that prices are correct. Occasionally there may be small variations in colour, typefaces and layout.
A contract for the purchase of a product is created as follows:
From time to time, we may reject an order for the following reasons:
If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order. There are limited circumstances in which you may cancel an order after it has been made – see the section Changing or Cancelling an Order on this.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law. You must be at least 18 years of age to use this website or the app. If you do not agree to these Terms, you must not use this website or the app.
It is solely the User’s responsibility to pick the appropriate product to send to their intended recipient. We do not take responsibility for the reaction of the User’s recipient if they find the product offensive or upsetting. In addition, we do not permit personalised products to include any content or material which:
The above are our Content Rules.
At Banteroo.com.au, you can pay for your products using credit card, debit card or any other payment method which we make available to you at the time of your order. We do not store payment details on our website as we deem this a risk to the User and to Us. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock product(s) to secure stock, only if you are happy to proceed with the order and agree to wait for the product(s). Payments for products will be itemised on your bank statements as showing payment to Sweet Moohal PTY LTD.
Items purchased on our website will be made in Australian dollars. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which holders of international credit cards will be liable to pay.
In addition, some products can be paid for using the “Top-Up” Wallet feature. Please see the section – Top Up for our Prepay terms and conditions.
The cards and other products sold by us through our Website and the App are manufactured and shipped from a range of different in-house and third-party production facilities based in Australia, and overseas.
All prices of products shown on the Website and the App include Goods and Services Tax (GST). GST is a broad-based tax of 10% on most goods, services and other items sold or consumed in Australia.
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.
In most cases your order confirmation email contains all the necessary information to constitute a simplified tax receipt in line with the ATO guidelines. However, should you require a Full TAX invoice you can request this via our contact form. Please allow up to 10 working days for the full TAX invoice to be sent.
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
You can find more detail about the delivery of our products here.
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), Covid-19 pandemic (such as lock down, closure of non essential business), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
It is best to contact our Customer Service team if you need to cancel or change your order by emailing hello@banteroo.com.au. Please provide your order number so we can answer your query as quickly as possible.
Emails are answered during business hours (Monday – Friday 9:30am – 5.30pm Australian Eastern Standard Time, Monday to Friday, except Public Holidays) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email.
If for any reason you are not happy with your Banteroo.com.au order, please contact our Customer Service Team via the contact form. We aim to acknowledge any complaint within 14 working days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will advise you how to return the item, if required.
You agree not to use Banteroo.com.au directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other material which might infringe our Content Rules (set out in the section Content Rules).
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by Banteroo.com.au’s or third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. “Banteroo.com.au” is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.
You may use and access Banteroo.com.au to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from Banteroo.com.au.
No-one may copy, distribute, show in public or create any derivative work from Banteroo.com.au, or any of the material which is found on Banteroo.com.au unless properly licensed in writing by us to do so. You are not allowed to use Banteroo.com.au (or to copy or use any material found on Banteroo.com.au) for any commercial purpose other than to conduct the purchase of a product from Banteroo.com.au.
No-one may use any robot, spider, scraper or other automated means to access Banteroo.com.au for any purpose without our prior express written permission.
We will always try to ensure that Banteroo.com.au is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
We use reasonable care and skill to provide Banteroo.com.au in accordance with our specifications for Banteroo.com.au but:
We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order in accordance with section Placing Your Order. We are under a legal duty to supply goods which conform to our contract with the User.
We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website or App, or anything done while your Account is logged into the Website or App.
The provisions of this section shall survive the termination or expiry of these Terms.
We reserve the right at any time and without notice (a) to suspend or terminate your ability to access Banteroo.com.au, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using Banteroo.com.au if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.
In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.
If anyone contacts us in relation to you or your Account’s use of Banteroo.com.au or a transaction associated with you or your Account, then you agree:
This system of payment on account is referred to as “Top-Up”. We reserve the right to change that name, however these same Terms will still apply to it.
Prepay credit and bonus credit amounts are separately recorded. The total balance of credit is shown in ‘Top-Up’ section in the ‘Wallet’ under the ‘My Accounts’ tab which you can find when you are logged into your Account. All top-ups are separately recorded. The total balance of credit is shown in the My Account Dashboard under the My Wallet tab. The balance and other transactions are found here and the User will be notified by email when the balance changes or they are required to top up the account if thier balance reaches zero.
You can use your top-up balance to pay for any product on the Website or App.
At the point of checkout, our system will check your balance of Prepay and bonus credit. Any qualifying products will be paid for by drawing down the Prepay credit and bonus credit balance; if that balance is insufficient for the purchase, you will need to pay the balance using one of the forms of payment accepted by us.
Any Top-up payment is deemed to be a payment for qualifying products to be ordered from us. Our responsibility and liability to you will be to provide applicable products to the value of your Top-up balance. Cash balances will not be returned except in cases where the customer has received faulty products and requested a refund of the unused Top-up cash balance held on their Banteroo.com.au Account.
Your Top-up balance is available for 12 months from the day of purchase. If you do not place any orders for a three-month period, we will send an email to the address in your Account details to remind you of your balance and again six-months. If no purchase is made after 12 months your credit will be removed from your account.
Terms and Conditions for any Banteroo.com.au voucher can be found the particular promotion or offers page associated with the voucher code.
If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.
Only you and Banteroo.com.au shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We reserve the right to change these Terms from time to time and post the new version on Banteroo.com.au. The new version of these Terms will take effect:
In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Banteroo.com.au. For the avoidance of doubt, we will not have any liability to you in that event. These Terms, the Services and each order and purchase of a product shall be governed by Australian law.
You and we each submit to the non-exclusive jurisdiction of the Australian courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.
We don’t separately file the Terms entered into by Users when they register for Banteroo.com.au. Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.
You also agree you will not submit a review:
Banteroo.com.au reserves the right, in its absolute discretion, to:
For any review that you submit, you grant Banteroo.com.au a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate and create derivative works from that review in any medium or technology throughout the world.
Banteroo.com.au reserves the right to change, condense or delete any review content that Banteroo.com.au deems, in its sole discretion, to breach these Terms of Use. Banteroo.com.au does not guarantee that you will have any ability to edit or delete any review you have submitted. You acknowledge that you, not Banteroo.com.au, are responsible for the contents of your review.
By submitting your email address in connection with your rating and review, you agree that Banteroo.com.au and its third party service providers may use your email address to contact you about the status of your review and for other administrative purposes.
When we refer to “Banteroo.com.au” in these Terms, we mean , the www.banteroo.com.au site, and any Banteroo.com.au application that you access, according to the context.
If you have any questions about the use of personal information collected about you through the Website, please contact us at hello@banteroo.com.au.
This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.
Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website. This privacy policy was last updated on 7th July 2021. Please check back regularly to keep informed of updates to this privacy policy.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at hello@banteroo.com.au.
We may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
In order to provide and maintain the Website, and to supply you with products and services that you order through the Website, we engage third party suppliers to help us fulfill our responsibilities. We may disclose your personal data to these third-party suppliers for these purposes, although we will at all times control and be responsible for their use of your personal information. In particular, we will never allow our third party suppliers to use your personal information in a way that is contrary to the requirements of this privacy policy or applicable data protection law.
Other than disclosures we make to our third party suppliers and affiliated Banteroo.com.au companies, we will not disclose, sell or rent your personal information to any third party for commercial purposes.
However, if a third party were to acquire all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. Please note that we may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.